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Store Policy

Orders are shipped Monday-Friday.  Please allow 24 hours for processing before your order is shipped.

Shipping Costs & Methods

Royal Mail First Class (3-5 Business Days)


Processing Time

Orders placed before 12pm GMT will be processed same day. All other shipments are processed within 24 hours with the exception of orders placed on Friday after 12pm GMT and holidays. Orders placed on the weekends or holidays will be processed the following open business day.

Domestic Delivery Time - Standard Shipping

Time in transit depends on the shipping method selected, please reference the above chart for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Rose Green London is not responsible for delays in delivery due to events beyond our control, including a shortage of materials, labor strikes, transportation failures or acts of nature.


Refused Packages

A £15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout and will be subtracted from any refund or store credit.

Return & Exchange Policy

If your order does not meet your expectations, a refund will be issued for unopened items. Refunds will need to be addressed within 14 days of delivery. Please note, customers will be responsible for costs of return shipping.
Please allow 7-14 business days for your return to be processed. 

Incorrect Item
In the case you receive the incorrect item you will need to email within 5 working days from delivery.

Damaged/Faulty Items
If the items, you received are faulty or damaged you will need to notify us within 14 days from receipt. After 14 days customers are only eligible for store credit. If the item is deemed faulty by, the customer will be entitled to a replacement of the same item or another item with the same price.
Ensure you keep the box and lashes in the condition it was received.

For damaged item(s), please include your order number and return to our offices at:

Rose Green LTD
71-75 Shelton Street

Convent Garden


For all other questions or inquiries, please contact us at

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